If you are not happy with your purchase, we will accept a return of an unused product/licence/workspace account which is not logged in within 7 days. Once we receive the returned item dataxiv.com will then give a full refund (excluding shipping & handling charges as we are unable to refund the initial shipping cost of your order). 

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

dataxiv.com will not issue refunds for products purchased through other entities, such as distributors or retail partners. As we do not have any distributors or retail partners. 

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We are unable to issue a refund if there’s no defect or issue from our end or if the user finds the product is no longer required/useful for them. 

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.